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How to Swap Users:
In situations where changes occur, such as employee turnover, and you need to reassign a training to a different
employee, follow these steps:
- Log in to your admin account, the one used for the training purchase: Login Link.
- Click on "ORDERS" located on the left side of the screen.
- Locate your order in the list.
- Click on "Swap User."
- Select "Modify user" on the employee you wish to swap.
- Enter the first name, last name, and email of the new employee, then click on "Swap participant."
- The new employee will receive two emails: a welcome email containing login credentials and another
confirming course registration.
Please note: Employee swapping is only possible if they haven't initiated the training.
Published on: December 6, 2023
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