How to Swap Users:

In situations where changes occur, such as employee turnover, and you need to reassign a training to a different
employee, follow these steps:

  1. Log in to your admin account, the one used for the training purchase: Login Link.
  2. Click on "ORDERS" located on the left side of the screen.
  3. Locate your order in the list.
  4. Click on "Swap User."
  5. Select "Modify user" on the employee you wish to swap.
  6. Enter the first name, last name, and email of the new employee, then click on "Swap participant."
  7. The new employee will receive two emails: a welcome email containing login credentials and another
    confirming course registration.

Please note: Employee swapping is only possible if they haven't initiated the training.

Published on: December 6, 2023